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Our web site celebrated its 10th Anniversary on July 23rd, 2008.  This page was last updated 25th January, 2010.

ORDERING - INFORMATION / PROBLEMS

PAYMENT AND ID QUERIES

CONTACTING US IN USA & AUSTRALIA

SHIPPING & INSURANCE

DVD & VIDEO QUERIES

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You can now follow the happenings on a twice daily basis if you wish at GMV! Take a peak inside the office for the GMV behind the scenes news and gossip.

This feature will be regularly Twittered by GMV's own musclemaiden, Tina.
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ORDERING - INFORMATION / PROBLEMS


FREE POST FOR ALL NEW ON-LINE CUSTOMERS!
For many years we have offered free post to our customers who place their first ever order through IRON MAN magazine, and we figured this is discriminating against our new customers who order through the GMV web site.
If you are a brand new customer, ordering DVDs for the first time through the our website, you can claim FREE POSTAGE to anywhere in the world on your opening order. As many DVDs as you wish.

1.  Free post means the cost of airmail postage will not be charged on your first DVD order through the GMV website.
REGULAR FREIGHT COSTS - A GOOD SAVING!
Normally $5.85 per DVD up to 5 items. If ordering 6 or more DVDs at a time, you will be charged the exact cost for freight by weight and destination.

2.  The automated order receipt will still display the normal cost of postage, but DO NOT WORRY - THIS IS NOT AN ON-LINE CHARGE. Because we charge all orders manually in the office, your credit card will be charged manually at the time of processing - only for the DVDs in your order. We will ensure that you are not charged postage on your order.
When you place your order with us, you will receive an automated order confirmation receipt from our site to confirm that you completed the order process correctly and that we have received your order. That is all this order receipt means and it is not an invoice and is not an on-line charge advice. Because there are often variables within the order, we  manually process all credit cards in-house.

3.  Depending on where you live, you may still be charged a fee for registration, if we feel it is necessary to ensure safe delivery of your order.

Please click on the “FREE POST” button on the TOP RIGHT HAND SIDE of the home page to see how to claim your free post offer. 
YOU MUST USE THE CODE 'FREEPOST' IN THE SPECIAL INSTRUCTIONS BOX ON THE ORDER PAGE in order to claim this offer.

IF I HAVE A PROBLEM WITH MY ORDER!
When you place your order with us, you always receive an automated order confirmation number which is a PO number receipt, generated from our site. This is NOT an invoice or advice that you have been charged (you have not), it is only an ORDER RECEIPT
If you have any query at all over any on-line order, you must quote this PO order receipt number when contacting us.

HOW WILL I KNOW IF MY ORDER HAS BEEN RECEIVED?
When you place your order with us, you will receive an automated order confirmation receipt from our site to confirm that you completed the order process correctly and that we have received your order. 
It does NOT mean that the goods have yet been charged to your credit card, as that is not the case. We choose not to have an automated charging system.

Because there are often variables within the order, we  manually process all credit cards in-house. This only takes place once we have checked the precise amount of the sale, plus the cost of freight, insurance etc. Some items such as old VHS tapes may have just sold out and so will not get charged.
The order confirmation you receive simply lists the details of the items you have ordered. It is not meant to be an exact indication of the total cost of your order.

HOW WILL I KNOW WHEN MY ORDER HAS BEEN SENT?
For all orders made on line through the web site, or by email, or where we have your current email address on file, we will advise you on the day that we ship your order that it has been sent. Please do not email us asking where your order has got to until at least one calendar month has passed since the date of our email advising shipping. The posts can vary from very fast to very slow and are outside our control.
There is no tracking possible on regular AIRMAIL POST whether it is insured or not.


WHAT IS THE GMV PRIVACY POLICY?
We are committed to protecting the privacy of our customers. We will not sell, swap nor distribute any customer information to any other source.
By using our secure online ordering system, you are assured of complete privacy and security at all times. No card information is ever stored on any computer.

WHAT SORT OF SERVICE CAN I EXPECT?
You will receive the fastest, most friendly and courteous service of any web based mail order trader. You will always be valued and respected as a customer and we hope as a friend. We treat our customers like family. If you have a problem, email me personally at wayne@gmv.com.au

Our products will rarely be the least expensive DVDs in the market. But they will however be of the highest quality. Only industry standard blank DVDs are used. If you are disappointed with one of our DVDs or tapes we will rectify the situation promptly. If it is faulty it will be replaced immediately. We also use high quality heavy duty DVD cases that hold the discs tight and secure to avoid damage and scratching.
We will contact you via our regular email newsletters to keep you abreast of new releases and special deals. However this contact is your choice as you need to subscribe to our newsletter click here.

IS IT SAFE TO ORDER OVER THE INTERNET?
You can be confident ordering via the internet with GMV Productions. Our website has SSL – Secure Ordering Software which ensures your details and order cannot be accessed by anyone else but us as it travels through cyberspace to GMV Productions. We also have phone, snail mail letter and fax ordering (all details are on the order page).

CREDIT CARDS
We accept Visa and MasterCard only. Unlike most other internet stores, we DO NOT charge an extra credit card fee. We do not charge your credit card until the goods are ready to be picked and shipped. Your Credit Card payment is also totally secure, please refer to the SSL certificate on our Home Page as mentioned above. Some debit cards also work but not all.


FORGOTTEN MY PASSWORD
On the home page just under where you log in, there is also a button labelled “forgotten password”.  Click on that, and you will be taken to a page where you can enter your email address, and your password will be sent to you.

HOW TO ORDER FAST WITHOUT HAVING TO REGISTER OR LOG IN

1. You can make a "QUICK BUY" on-line where no registration or log in is required.
Add your purchases to the shopping cart (without logging in as is optional for making a purchase). When you are ready, view the shopping cart, click continue etc., and you will come to a page which gives you 2 options on how to make a secure purchase. Click the first option for “Quick Buy”, and continue to follow the prompts.

2. Alternatively you can register as a NEW USER to make a purchase and record your billing and delivery address details with GMV.
(Remember to store your log in details somewhere securely for next time)
The next time you order all you would need do is log in to the REGISTERED USER section and your stored name and delivery address details ONLY will come up saving you from having to type all your details in again, a great time saving option.

* Note no credit card details are ever stored at GMV Productions.  

WHAT HAVE YOU GOT ON DVD?


All new releases are automatically released on DVD and are no longer available on VHS.  We are preparing DVDs from our video master tapes and soon our complete back catalog will be available on DVD. You only have to tell me which title you want from the catalogue, and if it isn't already on DVD we will put it to DVD for you immediately.  Simply email me on wayne@gmv.com.au

OUR GMV PRINCIPLES OF DOING BUSINESS
1. The Guiding Principle.
We believe in doing what's right for our customers. All our staff understand that idea. Our sales and mail-order staff are trained to be competent, accurate, fast and courteous. They will do whatever is necessary to satisfy your requests and fill your order promptly.

2. We ship fast.
95% of all items we offer are always in stock due to the fact that we own the master tapes/DVDs, do our own duplication and do not have to rely on outside suppliers.
90% of all orders are shipped within 48 hours and many go out the same day the order is received.
Some unavoidable delays due occur from time to time with imported stock where other suppliers often do not follow our principles of fast delivery.

3. Competitive prices.
We have held our regular base DVD retail price of $39.95 for many years, even though production costs continually creep up. We are able to sell competitively because we operate efficiently. We don't have DVD stores, we don't buy from middlemen and we keep overheads low. Our only location for shipment is head office in Australia. We do take order through our USA office in Las Vegas. Phone 702-242 3269

4. We offer the best quality products.
It has always been our policy to shoot with the highest quality digital equipment that is available. This enables us to edit from high quality material and offer the very best quality products that we can. We also only source top quality DVDs from other producers. Nothing but our best will do at all times.


PAYMENT AND ID QUERIES

HOW DO I PAY VIA THE INTERNET? WHAT WILL I BE CHARGED?
We accept Visa and MasterCard as the only credit cards through our secure SSL order form, for all customers world wide.
Sorry we cannot accept DISCOVER cards. * Note: No credit card details are ever stored on line at GMV Productions.

If you have no credit card:
You may pay by personal cheque in some instances. It is  best to check with us first as to the correct amount of postage to be added, and we will remind you of the correct payee name to put on the cheque. Or insurance costs to be added, see below. We will also advise you where to post the cheque, etc. As soon as the funds have been cleared, your order will be shipped. Sorry we do not do COD.

OR:
We can accept your payment by  

All you need do is email wayne@gmv.com.au and advise exactly what you wish to order, code number and title, your name and shipping address.
Wayne will then email you his PayPal address, plus the exact amount to be sent to his GMV PayPal account including freight. If you are ordering a number of DVDs this freight amount will be specially calculated to save you some $s. Accordingly the PayPal arrangement can not yet be an automated process and is only available on request.

As a last resort, we can tell you what amount to send us is cash paper money, either US$s, Euros or £s.

If you are a previous customer, you can simply order by emailing me, wayne@gmv.com.au and say "please charge my same credit card I used on my last order which ends with ...3726 etc, and send me DVDs ... to my usual address at ....etc".

INTERNET BANKING:  if you prefer you can transfer funds directly into our bank account. This service is presently only available to our Australian and British customers at this time.
Please contact us at tina@gmv.com.au for bank account details. We may have this facility available in USA some time in the future. All customers outside Australia will be charged in US$s. See below.

PRICING & CHARGING - All customers outside of Australia/New Zealand will ONLY be charged in US dollars. 
Whether or not  the item has dual pricing (that is in Australian and US dollars), all customers outside of Australia and New Zealand will only be charged in US$s, or at the US dollar price if 2 prices are stated. Unfortunately, our site cannot cope with dual pricing and will default to the US dollar price. Regardless of this, all customers will be manually charged by us at the GMV office the correct price.  There is no auto charging on-line by our site.  MANUAL CHARGING INCLUDES ANY SPECIAL DEAL WE MAY OFFER.  Do not be concerned at seeing the US$ price displayed, or automatic freight charges displayed, which will always be shown on the order form receipt of order.

WHY DO YOU REQUIRE MY PHONE NUMBER?
We must have a phone number for all credit card transactions; also we may need to call you in case there is a problem with the order. You can be assured that your number is kept confidential and we NEVER sell or "hire out" our list of customers to other mail order companies.

WHY DO YOU REQUIRE SOME FORM OF ID FOR A CREDIT CARD ORDER?
It’s actually the Bank that requires we hold this information, including your phone number, in an attempt to reduce internet credit card fraud. It will never be given to anyone for any purpose. We may need to call you in case there is a problem with the order. Similarly with ID - it prevents fraudulent use of your credit card by some other person who may have stolen your identity.

In order to maximize security and minimize fraud, we must verify the credit card information for all first time card customers. In most cases this process is swift and simple. We can accept any one of the following to verify the cardholder's name and address:

1. Preferably a copy of your credit card billing statement (showing your name and address) normally sent to the cardholder for billing purposes. This can be emailed to wayne@gmv.com.au  

2. A utility bill (request for payment of Gas, Electricity, Water, Sewer, etc.). The document you choose to submit should show the billing address for the credit card the same as you have submitted with your order. This can be emailed to wayne@gmv.com.au

3. A photo copy or scan of both sides of your credit card and a photocopy of your photo Driver's License. This should be faxed or sent by post and NOT emailed to us. This 3rd option is often being asked for by many large international mail-order companies. Do not send an image of your credit card and driver's licence across the INTERNET in an un-secured email. Send it by:
FAX or POST only.
FAX to Australia at +61-8-8223 7778 (No fax in USA)
Secure postal address for GMV is as follows:
GMV Productions, PO Box 10164, Adelaide, South Australia 5000.

Photocopies of any or all of these can be sent via FAX to Australia at +61-8-8223 7778, or as an attachment as described above in an email to wayne@gmv.com.au    (.bmp or .jpg type), or sent via regular AIRMAIL. See our two addresses above/below. In order to expedite processing, if you read this in our FAQs before ordering, you may want to send these documents to GMV prior to or shortly after having placed an order with us for the first time.
We greatly appreciate your cooperation in maintaining our high security standards. If you have any other questions please contact us at your earliest convenience. This information only needs to be given once for your first order. All information is kept strictly confidential and we do not wish to offend anyone by this request.

IN USA & CANADA: If you don't wish to provide any form of ID you can always pay by US$ check or US$ money order.  Checks/money orders must be made payable to WR Gallasch in US$s, and not made payable to GMV Productions.
Cash can be sent by registered mail.

IF YOU HAVE NO CREDIT CARD!!
If you live in UK, Europe or Australia, you can pay by check, money order or direct deposit into our bank account. We can give you bank details on request. Please email tina@gmv.com.au    Also see note above re our PayPal option.

UK checks in GBP must be made payable to WR & CS Gallasch and not made payable to GMV Productions. It is preferable that we give you our UK bank account details so you can make payment directly into our account. This is after we give you an exact quote on your order in £s, including freight.
As you can see, there are various payment options you can take if you prefer not to order on-line.

If you are outside USA/Canada please always contact us direct in Australia:

GMV Productions, PO Box 10164, Adelaide, South Australia, Australia  5000

AUSTRALIA PHONE + 61-8-8224-0455   AUSTRALIA FAX + 61-8-8223-7778
(If FAXING from USA dial 011-61-8-8223 7778, or if FAXING from UK/Europe dial 00-61-8-8223 7778)

EMAIL: wayne@gmv.com.au or tina@gmv.com.au

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IN USA OUR CONTACT DETAILS ARE AS FOLLOWS (no fax in USA):

GMV Productions, 9122 W. Viking Rd, Las Vegas, NV 89147-6879   USA PHONE 702-242 3269

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WHAT IF I CHANGE MY ADDRESS?
Please let us know by fax, phone, email or letter when you change your postal or email address so we can keep you on the e-mailing list to receive our weekly newsletters.  We do not send out printed indexes of our DVDs except on request. The separate indexes for men and women's DVDs can be sent to you by email as Word Document attachments.

CONTACTING US IN USA & AUSTRALIA


HOW DO I GET IN TOUCH WITH GMV PRODUCTIONS IN AUSTRALIA?
To speak to us direct (during regular business hours), please call us on +61 8 8224 0455 (plus the international dial access code, e.g., from USA dial 011 61 8 8224 0455) or leave a message on the answering machine after hours. Also fax us on +61 8 8223 7778 or email  wayne@gmv.com.au  for a fast reply.
Our address in Australia is: 
GMV Productions, PO Box 10164, Adelaide, South Australia, 5000. Australia.
If sending us a cheque or Money Order please make it payable to GMV Productions.

CAN I ORDER WITHIN THE USA?
You can call 702 242 3269 in the US to place an order. This is an answer phone order taking number only. The address and number in Las Vegas is not a GMV Business office. They can not call you back. If you have any general enquiries or wish to discuss your order, please contact the Australian office by direct email at wayne@gmv.com.au  As a courtesy, please try to call our USA office number between 9AM and 5PM Pacific timezone - where possible.
 
If you prefer to order by mail,  the address in Las Vegas is: 
GMV Productions, 9122 W Viking Rd., Las Vegas, NV 89147-6879 
You may send an order using a credit card, money order or payment via check to this address. See details above about payee information on checks and money orders.
Regardless as to where you place your order, it will be shipped from the GMV Head Office in Australia.
 
PLEASE NOTE: Money Orders and checks in North America: 
MUST BE MADE PAYABLE TO : WR GALLASCH in USA funds and posted to the above address in Las Vegas. DO NOT make checks or Money Orders payable to GMV Productions.

We only accept Canadian Postal Money Orders made out for USA funds and to the order of WR Gallasch. Please send no payments in Canadian funds.
Orders received in Las Vegas are then securely emailed daily to GMV  in Australia. All stock is shipped via 1st class airmail from Australia.

SHIPPING & INSURANCE


FREIGHT COSTS.
$5.85 per DVD up to 5 items. If ordering 6 or more DVDs at a time, you will be charged the exact cost by weight, see below.
NOTE: Only the standard $5.85 amount will automatically show on the on-line order form. All charging is done manually where we will apply the correct charges.

INSURANCE
If you want insurance on your order, for your own peace of mind, please add the following extra amount on top of the $5.85 per item basic charge:
$8 per package of 2 DVDs.
$12 per package of 3 or more DVDs.

We recommend you insure all orders. We will automatically add the cost of insurance to all orders for 2 or more DVDs unless you opt out of insurance at the time of ordering. The top section of the on-line order form refers to our standard insurance policy. You can opt out by stating this fact in the Special Comments section of the order form, or by separate email.

If you are ordering 6 or more DVDs in one order, we will only charge you by weight for 1st class airmail post. Not charged at $5.85 per item. The same applies to all wholesale orders whereby we charge freight based on actual weight and method of shipment.

MEXICO: No insurance or registered mail service is normally available to Mexico from Australia. If you choose to order from Mexico, GMV cannot be held responsible for any order that goes astray. All such uninsured orders are sent entirely at the customer's own risk.
* The cost of insurance will be added by us to all orders sent to South America and South Korea where insurance is available to us.
FOR LIST OF COUNTRIES AND WHETHER INSURANCE IS AVAILABLE - SEE SEVERAL LINES BELOW.
 
OVERNIGHT EXPRESS MAIL
Overnight Express delivery is available only within Australia between capital cities and is an extra $7 per shipment on top of other normal charges. This covers you for up to 500gms which is up to 4 DVDs. If the weight is greater, say from 500gms to 3kgs, this costs $12 extra and covers you for 5  to 12 DVDs.

Express Mail to USA/Europe is now called ECI (Express Courier International) and is a service competitive with say FedEx and costs US$45 for up to 500gms. This is usually up to 4 single DVDs per shipment. (Not double DVD sets as they weigh heavier). This charge is the total cost for the postage and not an extra charge. It does not include any insurance cover and we strongly suggest you add insurance to this method of shipment, see INSURANCE COSTS listed above.
ECI Mail must be sent to a street address so a signature can be obtained, as they will not deliver it to a PO box address. We must also state a $ value, which of course can be low.

For larger size Express shipments please ask for a quote. Delivery time can not be guaranteed but to USA for example it usually takes 4 or 5 days to the West Coast, and usually a day or so longer to the East Coast. Europe is usually about 5 to 6 days. Fast delivery does not include any form of mail to Canada.

REGISTERED MAIL
This is available within Australia at an extra cost of $3 per shipment regardless of weight. It includes a tracking number which is our receipt and requires a signature on delivery.
This is also available to all overseas countries (meaning outside Australia) at an extra cost of $6 per shipment which must be under 2 kilos in weight. At 2 kilos or more, we can only send by INSURED MAIL, and not all countries accept insured mail. See list below.
You need to specify in the Special Comments section of the on-line order form if you are Australian which of these 2 services you require - Insurance or Registration. It can not be automatically displayed on the order form. It will always be charged manually as an extra charge.

INTERNATIONAL MAIL INSURANCE
Insurance is available to the major overseas countries
, such as USA, UK, Japan etc...  If you are not sure whether your country has insured mail or not, please list see below.

THE FOLLOWING COUNTRIES DO NOT ACCEPT INSURED MAIL:

Argentina
Bahrain
Canada
Cayman Islands
Chile
Ecuador
Germany
Indonesia
Israel
Malta
Mexico
Norway
Peru
Philippines
Uruguay
Yemen

It is currently not possible for the extra insurance charge to auto display on the order form. However it will be manually charged in the GMV office when the order is processed.
Lost orders that have been insured will be replaced immediately after a reasonable delay.

If you specifically decide to tell us NOT to make this extra charge (by OPTING OUT on the order form under Special Comments), that is your choice.  We can not be responsible for lost or delayed orders in the post, and we will NOT be able to replace lost or missing orders free of charge if you opt out.
The insurance charge will apply to all orders received whether made on-line, by phone or by snail mail.
Please do not email us asking where your order has got to until at least one calendar month has passed since the date of our email advising shipping. The posts can vary from very fast to very slow and are outside our control.
There is no tracking possible on regular AIRMAIL POST whether it is insured or not.

We recommend you insure all orders.
As from March 2008, we will automatically charge the minimum extra $8 for insurance on certain orders of more than one DVD. 

FREIGHT ON BOOKS
Freight on books is based on their weight and country of destination. We ship books by AIRMAIL POST and charge you the exact relevant freight cost. Some times we state on the book product page what the exact AIRMAIL cost will be.
 
You can email tina@gmv.com.au if you want to ask us first re freight costs and we will quote you. Otherwise we will charge the relevant AIRMAIL POST cost based on weight and destination.

Please note that the automatic default cost of $5.85 for freight per book will always show on the order form, but disregard this figure of $5.58 as all charging is done manually by Tina in the GMV office.
We highly recommend that you ask for INSURANCE on your book shipment, and that is an optional extra cost of $6.50
 
HOW CAN I CHECK ON THE STATUS OF MY ORDER?
Either through the "Contact Us" form on the site, or a simple email to wayne@gmv.com.au, and we will be able to tell you when your order was shipped and when you might expect to receive it.  You do need to state your PO order receipt number, as stated at the top of the FAQs. Most orders reach their destination within 10-14 working days.  It takes longer at Xmas time!  And we always ship by 1st class airmail post.  There is no tracking facility on airmail post.
All orders are shipped from Australia in plain padded bags with sender marked as Wayne Gallasch. 
Please note that we email all customers who have an email address on the day that we ship their order.


HOW LONG WILL IT TAKE TO RECEIVE MY DVD?
The GMV Productions mail order service is generally speaking very fast! Credit card orders via the internet are usually processed and posted within 24-48 hours of receipt. The time it will take to reach you is a combination of 3 factors. Whether the item has to be specially made for your order - which is rare, where you live in the world and the speed of the postal service.

The usual time for Airmail to the West Coast of USA from Australia is about 8 to 10 days. To the East Coast or Mid West add about 7 more days. To Europe it takes about 2 weeks. However if you haven’t received your order within 4 weeks, please contact us. There is no tracking number as such unless you request Insured Mail or ECI Express Mail International or shipping by FedEx. FedEx delivery is very expensive starting at a minimum of $50 odd.

As a very general rule, allow at least 3 weeks for delivery anywhere in the world and up to 2 weeks for our Australian customers before you start to worry. If it gets there faster you can be pleasantly surprised!

INSURANCE 
NB: We do strongly advise that you request your order be sent with insurance added, otherwise we cannot be responsible for any loss in the post. With insured mail a signature is required on delivery.

PACKING
All our DVDs and videos are sent in the plain white padded bags marked as GIFT. Hand addressed and with no GMV logos or stickers on them. The return address says from Wayne Gallasch at and our GMV address. We always keep our packaging as low profile as possible to help ensure your privacy. No credit card receipts or invoices are ever enclosed.


DVD QUERIES


WHAT DO I DO IF THE DVD  I RECEIVE IS FAULTY OR THE WRONG DVD?
Please EMAIL ME FIRST - DO NOT RETURN A FAULTY OR INCORRECT TITLE DVD!  GMV Productions will replace any defective DVD with another copy of the same title only. You must contact us within 7 days of receiving the faulty DVD with a brief description of the problem. However your DVD may not really be faulty but suffer some incompatibility with your player.

Before you do advise us that it appears to be faulty, please first check the DVD in your computer DVD drive if possible, or in a friend's DVD player.

Some older DVD players do not play our DVDs, especially if they are not designed to play DVD-R copies. please DO NOT RETURN ANY DVDs TO OUR USA OR AUSTRALIAN ADDRESS WITHOUT CONTACTING US FIRST at wayne@gmv.com.au  and advising us of the problem.
We will then advise you what to do, as there is usually no need to spend postage in returning a faulty DVD to Australia or to Las Vegas.

As a general rule we do not exchange for a different title, or give refunds.  Please be sure that you have ordered the correct DVD that you want.
See our phone contact details in USA, if unable to email us in Australia regarding any such problem. 
Please note that soon we will have no VHS tapes left as the remaining few are being sold at a clearance price of $14.95 each. Ask me for a list of VHS tapes left which I can email to you as a Word Document listing.

DVD STORAGE & SAFE HANDLING
There is only one way to handle your DVDs, and that is very carefully.  DVDs are a fragile medium and in fact they are so fragile that even a small smudge or fingerprint or tiny scratch can cause irreparable playback problems. The best advice we can give you on handling DVDs is to avoid getting your fingerprints on the data (bottom) side of the discs.  Always hold the DVD with your fingers touching the outside edges, or put your finger in the centre hole and the thumb on the edge. 

Touch only the printed label side (face) of the disc if you happen to put your fingers on the disc.  Always have either a protective sleeve or the DVD case handy to put the disc back into as soon as you remove it from your DVD player. This is very simple and is the easiest and most effective way to avoid disc damage.
 
DVDs sustain the most damage by being placed data side down onto a table, desk, mat or what ever, even when the surface looks clean and smooth.  Being left anywhere out of the DVD case is asking for trouble.  Dust, moisture and small scratches are all enemies of DVDs.
Treat the DVD as gently and carefully as you did your precious long-playing records of the past, for those of you who remember LPs. Look after the DVD and it will have a long and healthy life - much longer than those old vinyl records!

Cleaning your DVDs.
Only use a soft, lint-free cloth lightly moistened with water or a professional DVD cleaning fluid. This cleaning fluid acts as a mild detergent. Only use a fluid specific to the task. Any good electronics or computer store can advise you on what to buy with many kits available for cleaning DVDs and CDs.

Cleaning your DVD drive.
This is a most neglected item and some playing of DVD problems are not caused by scratches or finger marks.  It is a good idea to clean your drive every 6 months or so if you are a regular user of DVDs.  You can also buy lens-cleaning discs or kits from good electronics stores and these help remove the dust and dirt that can affect the good playback of your DVDs.

DO YOU HAVE YOUR DVDs  IN THE NTSC AMERICAN (OR JAPANESE FORMAT)?
All DVDs and VIDEOS we send to USA and any other NTSC countries are automatically only sent in the NTSC system, open region if it is a DVD. 
All DVDs we have are marked as NTSC Only on our site. This is  EVERY DVD with about one exception.
From the beginning of 2008, we have only been selling DVDs in the NTSC system OPEN REGION,  and that includes our own productions at GMV, as well as all  imported DVDs.  All  NTSC DVDs, Open Region play  world wide these days.  NTSC has become the defacto World DVD System. 

BRAZIL - In this country NTSC is the only system that will play in colour. Their DVD players and VCRs generally have systems installed for NTSC.

DVDs that are produced in 16:9 WIDE SCREEN!
We are asked from time to time if we have any DVDs in 16:9 wide screen format. Here are just a few listed below as a teaser titles for you as the list would be extensive if we checked every single DVD that we offer. More and more will be offered in wide screen format in the future when this gradually becomes the norm for new productions world wide.
However DVDs shot in 4:3 still look great when viewed with your Plasma or LCD TV screen set to wide screen size! The guys sure carry a little extra beef this way!
A-1194DVD The Gift - A new beginning with Phil Heath
A-1257DVD Silvio Samuel - The Next Big Thing
A-1139DVD Driven with Mark Dugdale
A-1272DVD Invincible with Ronnie Coleman
A-1271DVD A week in the Dungeon with Mark Dugdale
A-1265DVD FMM 12 The Series with Autumn Raby
and many more.
All GMV contests as from the 2009 NABBA Universe. GMV-768DVDSP

DO I GET A COLOUR COVER WITH MY DVD?
All GMV DVDs are sent with a colour cover and plastic case (where such are available) at no extra charge.

DO YOU HAVE A PRINT CATALOGUE /PRINT BROCHURE OF YOUR DVDs?
Yes a DVD INDEX. Please contact us to have a print DVD Index sent to you. Also, please indicate if there is a particular kind of DVD you are interested in, e.g. Male bodybuilding, female fitness, etc. We produce separate DVD index lists of Male and Female bodybuilding DVDs. These lists can be emailed to you as WORD documents on request.

Mailing List Policy
Regretfully, we no longer operate regular mailing of brochures or a colour catalogue by the postal service, as we have done over the last 40 years. Due to the internet versus the high costs of printing and postage, it is no longer practical.  
 
However, we do know that not everyone has internet access and accordingly we are happy to send on request and via airmail post our DVD catalogue index, either male or female lists or both.  Alternatively we do have a DVD disc with over 70 minutes of DVD previews. The print version DVD index/WORD document is updated every few days. Regarding our separate indexes for men's and women's DVDs, please state which one you require.
 
Our only mailing list is presently our WEEKLY email newsletter mailing list which keeps you abreast with everything new, including contest results, Hard  News reports and so on. If you order from us you are automatically included on this list unless you opt out. You may also request wayne@gmv.com.au  to add you to this mailing list if you wish. If you wish to opt out of the mailing list it is very simple to unsubscribe.
 
You are assured of complete privacy at all times. Your email address and any other details are never ever shared with any other person or company.

WHAT TYPE OF QUALITY ARE THE DVDs?
All our DVD/videos are professionally produced in colour. However, some are in the category of "Classics" which may be in black and white (where indicated). If any of these were shot on Super 8 film they may have colour but will not have live sound, also the quality will not be as good as present day DVDs.
However, this style gives a true nostalgic feel to the bodybuilders, events and times in which they were filmed. For fans of the champions of days gone by, these videos now on DVD are a must, and regarded by many as "collector’s items".

WILL GMV PRODUCTIONS BUY MY OLD BODYBUILDING FILMS?
Please contact us if you have any old film (Regular 8, Super 8 or 16mm) which show bodybuilders in any way as we may be interested in buying them. However, we are not interested in any videos from any of our competitors still in business.

HOW DO I KNOW IF AN OLD  VIDEO IS NOW ON DVD?
Here is a question we get asked all of the time. "How do I know if the item "SERGIO OLIVA - FRANK ZANE" code number V-115 is available on DVD?  From the description, I can't tell if this is a DVD or video. Will it play in USA?"
Answer: How to use our SEARCH Function
Our VHS video and DVD coding system is very simple on our site. If you type into SEARCH V-115 then open that product file, look at it and close it down again, and hit the "button back" arrow again you are back to the SEARCH screen still showing V-115. This was a VHS tape. Simply type in the letters DVD following the V-115 (with no gaps) and hit Search again now for V-115DVD. A result of " there are no products which match this search" indicates the video is not yet offered on DVD.
 
When we do author any old VHS master tape to DVD, we then delete the old VHS tape product page.

In this example it would become V-115DVD. No one wants a VHS tape if the video is now on DVD. I have held off putting this old and very popular Zane & Oliva video to DVD while I look for new material on Zane. Then I can re-edit the old video into a super feature on FRANK ZANE ON DVD.  Our SERGIO OLIVA DVD has already been released.
 
We only supply NTSC DVDs, OPEN REGION. These DVDs play everywhere - worldwide.

DVD PROBLEMS - NO AUDIO SEEMS TO BE PRESENT OR THE PICTURE FREEZES
There are several different ways audio can be encoded and we chose the latest method which is MPEG 2. This is used on most DVDs these days. Older DVD players were only built to play PCM audio and if you had such a player you may not have been able to fully access the soundtrack. If there is an audio or audio output select button on your remote control (as there usually is) then trying the different settings is usually the answer.
 
If possible check the DVD on a second DVD player, preferably of a different brand? We have noted a problem with some older DVD players that are 3 or 4 years old in playing some of our DVDs. Some "higher-end" players have built-in anti-piracy software which may conflict with some DVD-R discs and some times even with pressed discs.
 
Please do not send anything back. We will send you a free replacement DVD disc to put into your DVD case if there is a genuine problem. If the picture freezes in 2 different DVD players, this suggests a faulty blank disc may have been used and we will replace it immediately.
 
You can play any type of DVD disc, NTSC or PAL in your computer or laptop DVD drive if it has one, or in your Playstation. This is a good way to quickly check if the DVD is faulty or not and if it has audio present.
Most of our DVDs will not play in an XBox video game console.
 
If reporting a playback problem with any DVD, please let us know how old your DVD player is and its brand name. This may help us in sorting out the problem.

DVD BACKGROUND MUSIC USED
We are often asked what music we used during the introduction of the RONNIE COLEMAN - ON THE ROAD DVD which is GMV-620DVD. The music is from a royalty free series of music CDs called 'Music to Hues' and there are dozens of discs in their highly recommended collection. www.music2hues.com
If you are looking for more of the copyright free music we use in our DVDs, particularly throughout 2008 and onwards, it is from a site called www.beats365.com where all tracks are composed by a guy with the alias Nebula.


V-103:  1980 MR. OLYMPIA
Because many people ask about the details on how and why we taped this event, there is a special FAQ for it.  Click here for details. It is our all time biggest selling and most popular DVD featuring Arnold and Mike Mentzer in their last contests. Correct full code number of this 2 DVD set is V-103DVDSP.


TRAINING AND NUTRITION DVDs


SUGGESTED DVDS COVERING TRAINING AND NUTRITION FOR A BEGINNER
We are often asked what MEN'S & WOMEN'S DVDs do we recommend for training and nutrition for beginners. Here are our suggestions for the DVDs best suited for a beginner. These all relate to training and many also relate to nutrition. Men's DVDs listed first with some of these suitable for men and women.
DVDs for women are listed second.

FOR MEN

Dorian Yates - Blood & Guts V-213DVD

Ronnie Coleman On the Road GMV-620DVD

Markus Ruhl - Big and Loving it  A-1214DVD

Ronny "The Rock" Rockel - Hardcore Training  GMV-736DVD

David Rylah - Bodies made easy A-1290DVD

Perfect contest diet

Russ Yeager's complete physique training

Nick Jones seminar and training advice

Makkawy seminar

Tom Platz UK seminar

Eryk Bui workout and training advice

The Ripped collection of 3 DVDs covering everything

Nick Jones - Hardcore workout 2 DVD set

Lee Priest training camp

John Citrone's Maximum damage workout

Brian Chamberlain - Next Generation

Mark Dugdale - A week in the Dungeon (with Dorian Yates)

Mark Dugdale - Beyond Driven

Phil Heath: The Gift Unwrapped

Frank Zane - Train with Zane workout DVD A-1300DVD

Hide Yamagishi - Colossal Workout V-207DVD

Jay Cutler - From Jay to Z   A-1247DVD

FOR WOMEN

Mindi O'Brien's fitness training

Autumn Raby Training Season #1

Cory Everson's training advice

Cory Everson's Workout

Pina Pure Class training (Universe figure champion)

Go Figure with Lorraine March

Kim Knott Workout

Terri Roberts gym training

Eleonore Urbanski gym training

Training with Juliette Bergmann

Amy Peters - Eat, Sleep and Breathe Figure

Jenny Lynn - The Harder I work, the Luckier I get

Andrea Carvalho - Complete Body Workout - 2 DVD set

Arina Manta - "They call me Fit Doll"

Gina Aliotti - Training & Nutrition

RACHAEL GRICE - MISS UNIVERSE FIGURE

Jen Hendershott's Total Training Series 1 – GYM TRAINING

Jen Hendershott's Total Training Series 2 – HOME TRAINING 

Jen Hendershott's Total Training Series 3 – POSING & CONTEST PREP

Terri Roberts – Age is No Barrier: Miss Universe Figure

DRIVEN DIVAS: JENNY LYNN & TRISH WARREN



COPYRIGHT ISSUES & PHOTOGRAPHY


CAN I USE THE PHOTOS ON THE WEBSITE?
Please note that all the photos on this website are copyrighted by Wayne Gallasch, GMV Productions. Please do not copy, reproduce or distribute them in any way, electronically or photographically. No photo taken by Wayne Gallasch or any photo that appears on our site may be reproduced without written permission.
Please email wayne@gmv.com.au if you wish to purchase a copy or license the use of a copy of any of Wayne's photos. This applies to all magazine editors, publishers and individual fans.

NO EBAY/AMAZON RESELLING OF GMV PRODUCTIONS DVDs.
GMV DVDs are not to be displayed in part or in full, rented or re-sold by any electronic means such as EBAY, Amazon etc. When you purchase any "GMV" and "V" coded DVD or Video you are agreeing to our terms of sale. These terms are clearly stated in our copyright video warning at the start of every tape and DVD.
This same message is clearly stated in the GMV Productions ”about me” copyright section on EBAY. It states that “GMV” coded and “V” coded DVDs and Videos are not to be displayed, rented or re-sold by any electronic means. These conditions regarding our copyright will be enforced to the full extent of the law. The only exceptions regarding electronic resale will require written permission from Wayne R. Gallasch, CEO of GMV Productions.

POSTING OF CLIPS ON YOUTUBE OR SIMILAR SITES.
All posting of photos, video clips or any part of any GMV video or DVD, or any DVD cover which is copyright to GMV is strictly prohibited. This is in breach of our copyright and such breaches will be vigorously pursued under international copyright law and damages sought.

MUSIC COPYRIGHT
Q. Hello Wayne,
Where I could get the music you use and these simplistic funky "80s" & "90" tunes, and some extended music info in that regard?
I think you said that there was an (online) company where one can listen to hundreds of these synthesizer tunes and purchase them.
A. Hi Jason,
This is the group we use - it has the best possible deal, but is more modern hip hop style music and does have a great variety.
It is music by Nebula and is Royalty Free once you pay a once-off joining fee. http://www.beats365.com/phowtoorder.html


PREVIEWS


VIEWING GMV's DVD PREVIEW CLIPS
GMV's DVD Preview clips should only be viewed using Windows - Internet Explorer. Do not use any other Internet Browser for viewing these clips.
With a high speed internet connection, the video clip may take, on average, from 5.5 minutes to 8.5 minutes to fully load.  A dial-up connection could take up to 30 minutes or more depending on the clip and the speed on the connection.  Times are approximate.  You can continue browsing our site while the clip downloads.

New clips are added to the clip archive for every new DVD release. Clips from older ones are added every 2 weeks. Our DVD preview clips use pop-up video viewing windows. You will need to allow pop-ups for this web site to view video clips. Streaming clips can start to be viewed after about one minute. To see our complete previews index, please click here.
We are now only placing our new clips on our GMV site through an imbedded YouTube window so everyone can see them OK.

OUR GMV BODYBUILDING CATALOG (INDEX LISTING)
WE CAN EMAIL YOU SEPARATE MALE OR FEMALE DVD INDEXES as Word Documents, listing every single DVD we offer. Simply email wayne@gmv.com.au and ask for the particular index that you want, or both - to be emailed to you. Each index is updated daily or every time we have a new release. The large old colour catalogue was discontinued in early 2007 in favour of the Word document print Index.

Customers with no private email address of their own may request a hard copy to be posted to them by AIRMAIL post or included on request with any DVD order.  

GMV SEARCH ENGINE


HOW DO I FIND WHICH VIDEO MY FAVOURITE BODYBUILDER APPEARS IN?
Type in the last name only of your bodybuilder in the search function which appears at the top of the home page, and on the yellow bar at left on all the other pages.  Hit enter, and the site searches for and brings up a list of all the relevant DVDs.  If no item is listed, send an email to wayne@gmv.com.au , and we will check our files to see what we can find.

WHAT DO ALL THE CODE NUMBERS MEAN?
The "GMV" code means the DVD was video taped, edited and produced by GMV Productions. Except for the Classic Collections, where most of the material was shot on film then transferred to video masters by GMV. The numbers are chronological, i.e., low numbers are earlier and higher numbers are the latest release.

The "V" series 99 – 157 were mostly shot by GMV on film and transferred to broadcast quality DVD masters.
The other "V’ numbers are co-produced by GMV and our associated producers overseas.

The "A" series are DVDS that were NOT produced by GMV Productions, such as Olympia contest, documentaries and work out tapes which GMV has bought or licensed the master tapes to sell.

Whatever the code you will always find that GMV Productions always has the lowest prices where possible. The price shown on the web site is always the current correct price, just in case you happen to find a different price listed on an old index or brochure.

SITE MAP

GMV's new SITE MAP is now live!

You can now quickly and easily browse the full content of the GMV web site, thanks to this brand new SITE MAP. It gives you a private window into the furthest corners of the GMV site.

It allows you to search by category and takes you straight to where you want to go. Every time a new page or product or article is created by the site editor, it will instantly appear in the SITE MAP. Simply click the back arrow after each item you select in order to get back to the main index of the Site map. It has many drop downs menus to explore.

What is a Site Map? It is really like a Table of Contents in a book, with clickable links for fast navigation. A Site Index is another possible description in that our Site Map provides a general top-down view of the overall site contents - at a single glance.
I think of it as the GPS "sat nav" of the GMV site, so that visitors can quickly access all content - and any destination on the site!
Our Site Map lists subject groupings which lead to the various individual pages on the GMV web site, organized in simple hierarchical fashion.

To test it out, please click here for the SITE MAP. It also appears on the BLUE bar across the top of the site on every page.

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WAYNE'S HARD NEWS - Retrospective 2018 Olympia Report
Pro Men: Shawn Rhoden becomes the 14th Mr Olympia winner as he stunningly took home the top prize in 2018. Phil Heath has held the title for the last 7 years, but on the big night this year, it was not to be his record-equaling victory # 8.
 
 
 
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